When you hire a plumbing or gas company, there’s the work you need done. And then there’s the experience of having someone do that work in your home.
We believe both matter.
Whether you’re replacing a hot-water tank, planning a bathroom renovation or looking into the plumbing in an older home, you’re inviting people into your personal space. You want to know they have the skills to do the job properly, but you also want to feel comfortable with the people doing it.
At High Tide Plumbing & Gas, that’s something we’ve always cared about.
A Family Business Built Around People
High Tide Plumbing & Gas was started in Nanaimo in 2020 by Jordan and Melissa Barnes.
From the beginning, the goal wasn’t simply to build a plumbing and gas business. It was to build a company where people mattered — the customers we work for and the team members we work alongside.
Our business is built around three core values:
People. Congeniality. Quality.
In everyday terms, that means treating people with respect, approaching work with a positive attitude and taking pride in doing things properly.
Those principles might sound straightforward, but they’re important to how we want High Tide to operate.
And they start with the people on our team.
Everybody Sweeps
There’s a saying at High Tide that sums up our approach to teamwork:
“Everybody sweeps.”
It’s a simple idea. Nobody is above lending a hand, and everyone has a part to play in getting the job done.
Some tasks require years of training and experience. Others simply require someone to notice what needs doing and help out.
We believe both matter.
It’s about looking out for one another, sharing responsibility and remembering that we’re all working towards the same goal.
That attitude helps shape the culture we want within High Tide. And we believe the way a team works together can influence the experience customers have with that team.
Sometimes It’s the People Customers Remember
One of the things Melissa particularly appreciates is hearing from customers about their interactions with Jordan and the rest of the team.
Of course, customers want their plumbing or gas work completed properly. That’s why they’ve contacted us in the first place.
But Melissa also hears positive feedback about the people themselves — how they communicate, how they behave in customers’ homes and how pleasant they are to deal with.
Those comments mean a lot to us.
They tell us that the experience of having someone work in your home matters, not just the finished job.
We know plumbing and gas work can involve unfamiliar equipment, technical language and decisions that homeowners don’t make every day.
That’s why we believe there’s real value in listening, answering questions and having straightforward conversations.
You shouldn’t have to understand every technical detail before you feel comfortable asking a question about your own home.
Good People and Good Work Go Together
Being friendly is important to us, but it isn’t a substitute for professional knowledge and workmanship.
Jordan is a Red Seal journeyman plumber and a qualified gas fitter. High Tide provides plumbing, gas and heating services, including water-heating systems, renovations and Poly-B plumbing replacement.
Technical knowledge and experience are essential parts of that work.
But we don’t believe professionalism begins and ends with the technical side of a job.
It’s also about how people communicate, how they approach challenges and how they treat the people around them.
For us, those things belong together.
More Than a Name on a Work Van
As a family-run business serving Nanaimo and surrounding Vancouver Island communities, we’re proud of the company we’re building.
And while the work itself will always be important, we also want people to know something about the team behind the High Tide name.
We’re people who believe in helping each other, treating customers with respect and taking pride in what we do.
That’s the culture we’re working to maintain as the business grows.
And it’s the experience we want people to associate with High Tide.
Getting to Know High Tide
If you’d like to learn more about our team, our history and the services we provide, you can read more about High Tide.
And if you’re considering plumbing or gas work in your home, whether it’s a renovation, a water-heating upgrade or another planned project, we’d be happy to hear what you have in mind.
Get in touch with High Tide Plumbing & Gas to start the conversation.
High Tide Plumbing & Gas — Nanaimo, BC.
November 5th, 2026